Shape the future of luxury digital retail at SARAH & SEBASTIAN

SARAH & SEBASTIAN is seeking an experienced and commercially minded Ecommerce Trade Manager to help elevate our digital flagship into a true global brand destination.

In this pivotal role, you’ll be responsible for the day-to-day trade performance of our ecommerce channel - owning trading discipline, revenue growth, and digital experience optimisation. More than just sales, this role sets the tone for how clients around the world discover, connect, and shop with our brand.

Working at the intersection of luxury storytelling and retail performance, you’ll be tasked with driving conversion while building a platform that serves as the heart of our global brand experience. From exclusive content and service bookings to curated product journeys, your work will shape how clients engage across every digital touchpoint.

Reporting to the Head of Ecommerce, this position necessitates a strong technical grasp of systems, user experience (UX), and conversion rate optimisation (CRO). Additionally, it requires the ability to foster productive working relationships with internal teams, key stakeholders, partners, and external agencies.

WHAT YOU WILL DO

• Ecommerce Trading - Drive the daily and long-term performance of our global ecommerce channels—owning key KPIs such as revenue, conversion, and average transaction value (ATV). Lead with data-first decision making, executing a well-defined GTM trade calendar and ensuring commercial targets are met with precision.
• Platform & Systems Oversight - Manage and optimise our ecommerce platform & software/API systems technology eg Shopify Plus, SearchSpring - while supporting system enhancements, integrations, and backend performance improvements to scale global operations.
• Customer Experience & UX Optimisation - Champion a seamless and inspiring digital customer journey. Use behavioural insights and data to identify friction points, implement A/B tests, and deliver continuous improvements that drive engagement, satisfaction, and conversion.
• Insights & Ecommerce Performance Management - Own all ecommerce reporting and insights, translating data into actionable recommendations. Monitor and manage channel budgets, oversee testing frameworks, and drive a culture of performance-led optimisation.
• Team & Partner Leadership - Lead and develop the Ecommerce Executive, fostering a high-performance culture. Oversee agency partners across development and performance marketing, ensuring output is strategic, timely, and aligned with our brand standards.

ABOUT YOU

• 4+ years of experience in eCommerce or digital trade management, ideally within premium or luxury retail.
• You've proven success in driving revenue and site performance in a DTC environment, with hands-on experience in Shopify Plus and analytical tools.
• You are a strong planner, prioritise and project manager.
• Proactive in exceeding expectations and efficient in resource management.
• Collaborative and effective in gaining stakeholder buy-in.
• Possesses a thorough understanding of project management principles.
• Communicates with finesse and understands human dynamics.
• Exercises sound decision-making by analysing information and involving stakeholders.
• Aligned with our brand's core values: Make Waves, Act with Precision, Inspire Community & Protect What is Precious.

WHAT YOU WILL RECEIVE

• Competitive salary package, product allowance, staff benefits and generous staff discounts.
• A high-impact role within a fast-growing, design-led luxury brand.
• Exposure to innovative technology and omnichannel retail strategies.
• A collaborative environment focused on performance, creativity, and craftsmanship.

We are seeking a Financial Accountant to join our team in our Alexandria Studio in Sydney, Australia.

As a Financial Accountant at SARAH & SEBASTIAN, you will play a critical role in strengthening the financial foundations of the company. You will be responsible for core financial processes, including month-end close, reporting, compliance, and financial analysis.

WHAT YOU WILL DO

• Financial Reporting & Month-End Close: Prepare and review monthly, quarterly, and annual financial statements. Assist with the preparation of board and investor reporting packs. Maintain accuracy of the general ledger and ensure correct allocation of transactions.
• Compliance & Statutory Returns: Ensure compliance with ATO obligations including BAS, FBT, PAYG, superannuation, and Corporate Income Tax. Liaise with external auditors and assist in the preparation of annual financial audits. Maintain internal controls, documentation, and ensure adherence to company policies.
• Process and System Improvements: Identify and implement improvements to financial processes and procedures. Assist with system enhancements and finance automation projects. Ensure data integrity and consistency across platforms (e.g., ERP, inventory).
• Cross-functional Financial Support: Collaborate with departments to support financial decision-making. Provide timely, relevant financial insights and reporting. Educate stakeholders on budgeting, forecasting, and cost management.
• Management of foreign currency transactions: Manage foreign currency reconciliations and payments and monitor and account for exchange rate impacts on transactions.

ABOUT YOU

The successful candidate will be a detail-oriented and proactive financial professional with a strong understanding of accounting standards and tax compliance.

• 3–5 years of experience in a financial accounting role.
• Experience in a retail or product-based environment.
• Bachelor's degree in Accounting/Finance.
• CA or CPA qualified or working towards qualification.
• Strong understanding of accounting standards and tax compliance.
• Advanced Excel experience.
• Experience with ERP or integrated finance systems, ideally Xero
• Strong attention to detail and analytical mindset.
• Collaborative and proactive.
• Effective communicator with the ability to explain financial concepts to non-finance stakeholders.
• Confident decision-maker with a continuous improvement mindset.

Aligned with our brand's core values:

• MAKE WAVES: Think creatively, challenge ourselves and the status quo.
• ACT WITH PRECISION: Act with care and attention.
• INSPIRE COMMUNITY: Collaborate, show respect, create enduring relationships.
• PROTECT WHAT IS PRECIOUS: Be ambassadors for ocean conservation and accountable for our impact.

WHAT YOU WILL RECEIVE

• Generous salary package, product allowance, incentives and 50% staff discount.
• A complimentary SOLDERED bracelet.
• Comprehensive Employee Assistance Program.
• The opportunity to make a significant impact on a brand that values sustainability and ocean conservation.

SARAH & SEBASTIAN are seeking a dynamic, charismatic & experienced Senior Store Manager to drive sales and lead the team in our Flagship store in The Strand Arcade, Sydney CBD.

Reporting to our National Retail Manager you will drive retail trade, ensure operational excellence, build client relationships and grow our retail and services business to further success.

WHAT YOU WILL DO

• Lead the retail and service teams to financial success through exceptional service.
  
• Create a client-centric culture by personally developing and maintaining client relationships.
  
• Opportunity to manage, grow and develop your own store with the support of the National Retail Manager & Retail Director.
  
• Be responsible for store operations with all company procedures including cash activity, WHS, security, inventory, logistics and reporting.
  
• Create a positive, motivating environment through effective communication and exceptional people management.
  
• Ensure the team is always prepared and updated on SARAH & SEBASTIAN information, product knowledge, local market updates, policies and procedure and roll out training where necessary.
  
• Opportunity to manage and run a client service - SOLDERED & EAR ALCHEMY.
  
• Act as a brand ambassador at all times, ensuring that the SARAH & SEBASTIAN visual displays & team behaviour is in accordance with company guidelines and brand ethos.

NB: The roster for this role is Tuesday to Saturday.

WHAT WE REQUIRE FROM YOU

• Ability to drive sales, a genuine love for building relationships & organisational skills that are second to none.
  
• Reliability, exceptional attention to detail, a natural leader who influences & inspires others around them.
  
• Experience in clientelling and building a VIP network.
  
• Proven track record of people management & team building
  
• A love & passion for fine jewellery
  
• 3-5 years previous experience as a Senior Store Manager preferably in jewellery or luxury goods

WHAT YOU WILL RECEIVE

• Competitive base salary and lucrative incentive program
  
• The opportunity to flourish & grow within a dynamic innovative brand
  
• Generous staff discount
  
• Jewellery allowance
  
• A complimentary bespoke SOLDERED bracelet
  
• Birthday leave
  
• Free Employee Assistance Program - Acacia
  
• Team bonding & opportunity for external diamond & gemstone training
  
• Experience working for a company that is committed to raising awareness & funds for our oceans.
  
• Being part of company that is a certified member of the Responsible Jewellery Council.

To apply please email your resume to [email protected]

We are seeking an organized and charismatic Casual Piercers to join our dynamic retail team.In this role you will collaborate with our 

Store Managers to deliver exceptional service and expertise to our clients.

SARAH & SEBASTIAN is renowned for delivering luxury and sophistication in every aspect of our service. 

As leaders in the body piercing industry, we pride ourselves on providing an unparalleled client experience in our premium piercing labs.

 WHAT YOU WILL DO

• Provide high-quality body piercing services with precision and professionalism.
• Ensure a premium client experience by offering personalized consultations and aftercare advice.
• Maintain a clean and organized work environment, adhering to hygiene and safety standards.
• Collaborate with our Lab Manager to uphold the luxury and quality standards of SARAH & SEBASTIAN.
• Manage appointment bookings and client interactions with charisma and efficiency.
• Stay current with industry trends, techniques, and best practices.
• Be an ambassador for our brand; identifying new opportunities to improve our client experience
  
  

WHAT WE REQUIRE FROM YOU

• 4+ years piercing industry experience
• A extensive portfolio of your work to demonstrate your ear styling ability
• Infection Control Certification
• Valid First Aid and CPR certificate
• Valid Bloodborne Pathogens Control certificate.
• Availability to work on weekends and public holidays if required
• Thorough understanding of piercing types & piercing jewellery
• A strong interest & understanding of the piercing industry
• Professionally presented, with strong communication skills and attention to detail
• Have the ability to work autonomously & make decisions based on business needs
• A warm & friendly disposition to ensure clients are comfortable & relaxed during their piercing experience
• An innate ability to multitask & strong organisational skills 
  
  

WHAT YOU WILL RECEIVE 

• Generous hourly salary rate, sales incentives and staff discount.
• The opportunity to flourish and implement change within a dynamic environment and an innovative brand
• Experience working for a company that is committed to supporting ocean conservation, with a pledge to donate over $1 million within the next decade through the Xanthe Project.
• Working for a company that is a member of the Responsible Jewellery Council, an organisation which promotes trust in the global fine jewellery industry ensuring companies adhere to responsible business practices.
• Working for a company that values a circular economy, supports local Australian craftsmanship and champions responsible sourcing and materials.
  
  

To apply for this exciting role please send your resume and portfolio to [email protected]

We have an exciting and unique opportunity for an aspiring jeweller, or someone keen to diversify their skillset, to join our dynamic SOLDERED Service within our luxurious stores. 

As a SARAH & SEBASTIAN Solderer/Client Advisor, your role will involve offering an exceptional soldered experience to our clients and supporting retail jewellery sales and customer service.

WHAT YOU WILL DO

• Offer our clients expertise across all experiences in store including sales and soldering.
• Provide our clients with unparalleled service and aftercare
• Act as an ambassador for our brand and create a loyal client base through relationship building and extensive product knowledge
• Ensure presentation and visual standards are consistently maintained 
• Support team members to ensure seamless store operations 
• Create a warm and welcoming environment for all clients and colleagues
• Meticulously follow health and  safety guidelines
• Create a positive, enjoyable and high quality experience for clients during their soldered appointments
• Supporting with administrative aspects of services, including stock-takes and discrepancy investigation 
  
  

WHAT WE REQUIRE FROM YOU

• Client-centric, with a genuine and natural ability to build and  maintain relationships.
• A confident and enthusiastic team member who embraces teamwork. 
• Experience or an interest in jewellery making preferred – a certificate in jewellery making is desired but not a prerequisite. Training for our SARAH & SEBASTIAN SOLDERED service is provided. 
• A meticulous eye for detail and the ability to concentrate for long periods of time
• Excellent communications skills
• Strong fine motor skills - experience in hand sewing, tattooing, make application or drawing.
• A genuine interest and  passion for luxury product/jewellery/art
  
  

WHAT YOU WILL RECEIVE 

• The opportunity to flourish within a dynamic environment and an innovative brand
• The opportunity to learn new skills and train with our talented soldering team with traditional jewellery techniques
• A generous staff discount
• Experience working for a company that is committed to supporting ocean conservation, with a pledge to donate over 1 million within the next decade through the Xanthe Project.
• Working for a company that is a member of the Responsible Jewellery Council, an organisation which promotes trust in the global fine jewellery industry ensuring companies adhere to responsible business practices.
• Working for a company that values a circular economy, supports local Australian craftsmanship and champions responsible sourcing and materials.

To apply for this exciting role please send your resume and a covering letter outline your availability to work to[email protected]

We are excited to present an amazing opportunity for motivated and experienced Assistant Store Managers to join our dynamic retail team. This role is crucial to the success of our store, as you will take on a hands-on leadership position in overseeing the day-to-day operations. You’ll be responsible for ensuring the smooth running of the store while fostering a positive, customer-focused environment.

As an Assistant Store Manager, you will work closely with the Store Manager to drive operational excellence, manage staff, and maintain store standards. You'll help with inventory management, implement sales strategies, and address customer concerns to guarantee exceptional service. Your leadership and ability to motivate a team will be key in maintaining a productive and high-energy atmosphere.

WHAT YOU WILL DO

• Assist the Store Manager with the daily operations of the store.
• Offer our clients expertise across all experiences in store including soldered, engagement & ear alchemy.
• Provide our clients with unparalleled service and aftercare.
• Act as an ambassador for our brand and create a loyal client base through relationship building and extensive product knowledge.
• Ensure presentation and visual standards are consistently maintained.
• Support team members to ensure seamless store operations. 
• Create a warm and welcoming environment for all clients and colleagues
• Supporting with administrative aspects of services, including stock-takes, cycle counts and discrepancy investigation. 
  
  

WHAT WE REQUIRE FROM YOU

• Client-centric, with a genuine and natural ability to build and  maintain relationships.
• 2-3 years experience as an Retail Assistant Store Manager or Supervisor.
• Staff management skills. 
• Experience selling high value pieces ideally diamonds or jewellery. 
• A confident and enthusiastic team member who embraces teamwork. 
• A meticulous eye for detail strong organisational skills.
• A genuine interest and  passion for luxury product/jewellery/art
• Availability to work Sunday to Thursday
• Align with our brands' core values:

MAKING WAVES: Think creatively, challenge yourself and the status quo.

ACT WITH PRECISION: Act with care and attention.

INSPIRE COMMUNITY: Collaborate, show respect, create enduring relationships.

PROTECT WHAT IS PRECIOUS: An ambassador for ocean conservation and accountable for our impact.

WHAT YOU WILL RECEIVE 

• A competitive base salary + incentive + soldered bracelet + product allowance
• The opportunity to flourish within a dynamic environment and an innovative brand
• A generous staff discount
• Free Employee Assistance Program - Acacia
• Experience working for a company that is committed to supporting ocean conservation, with a pledge to donate over 1 million within the next decade through the Xanthe Project.
• Working for a company that is a member of the Responsible Jewellery Council, an organisation which promotes trust in the global fine jewellery industry ensuring companies adhere to responsible business practices.
• Working for a company that values a circular economy, supports local Australian craftsmanship and champions responsible sourcing and materials.
  

To be considered for this opportunity, please apply with your CV and a little about you and what has driven you to apply for this role to [email protected]